Troubleshooting
- Speaker cannot read USB flash drive/memory card
Possible Causes:
-Low power
-Impropriate charging cable inserted. Some data cables interfere memory card/USB flash drive reading
-Memory card exceed 32G: It often happens with low-speed card
-Memory card/USB drive in NTTF format
Solution:
- Charge speakers fully
- Use the charging cable provided, or use a power cable not a data cable
- Change memory card
- Format memory card/USB drive in FAT32 format
2. Speaker cannot play Apple music
This device only supports MP3 & WMA formats (not Apple music).
To convert music format, you can download a free converter at the below link:
https://www.dvdvideosoft.com/products/dvd/Free-Audio-Converter.htm
You can also contact us (support@i-tentek.com) to get a converter