Troubleshooting

 

 

  1. Speaker cannot read USB flash drive/memory card
 
Possible Causes:
-Low power
-Impropriate charging cable inserted. Some data cables interfere memory card/USB flash drive reading
-Memory card exceed 32G:  It often happens with low-speed card
-Memory card/USB drive in NTTF format
 
Solution:
  • Charge speakers fully
  • Use the charging cable provided, or use a power cable not a data cable
  • Change memory card
  • Format memory card/USB drive in FAT32 format
 
2. Speaker cannot play Apple music
 
This device only supports MP3 & WMA formats (not Apple music).
To convert music format,  you can download a free converter at the below link:
 https://www.dvdvideosoft.com/products/dvd/Free-Audio-Converter.htm
 
You can also contact us (support@i-tentek.com) to get a converter